- Hotel Standard Operating Procedures 9 Manuals (Word Format) 350 Pages (All together) www.hotelmanagementcompany.net 1 Front Office Manual 2 Housekeeping Manual Filename: Standard Operating Procedures.pdf - Read File Online - Report Abuse.
- The Front Office working Manual include the Common and General Front Office Duties, Job Guidelines and Responsibilities which can be applicable to all Front Office Operations and it could be modified and Personalized to Match with each Front Office Operation subject to the Hotel General Policies and Procedure.
- Front Desk Manual. Job Duties Overview Performance Expectations Daily 'To Do' List Monthly Task List Front Desk Backup Procedure Customer Service Answering Phones Voice Mail Greeings Greeting Visitors Department Directory Faculty Staff Mail Mailboxes Mail Procedures Mail Postal Charges Reconciliation Packages & Express Mail: FedEX & UPS.
SOP-FO-01 : Batch Close Process
SOP-FO-02 : Bill Preparation
SOP-FO-03 : Bill settlement by cash
SOP-FO-04 : Car Amenity for Airport Transfer
SOP-FO-05 : Car Checking Procedure
SOP-FO-06 : Cash Receipt Voucher
SOP-FO-07 : Chauffeur's Guidelines
SOP-FO-08 : Checking and Signing Registration Card
SOP-FO-09 : Bill Settlement by City Ledger
SOP-FO-10 : Complimentary Room Policy
SOP-FO-11 : Dealing with Stay Over
SOP-FO-12 : Dealing with Under Stay
SOP-FO-13 : Delivering WakeUp Call-Front Office Procedure
SOP-FO-14 : DND Procedure
SOP-FO-15 : Doctor on Call
SOP-FO-16 : Electronic Locker Safe Opening
SOP-FO-17 : Check In- Escorting
SOP-FO-18 : Check In- Filling Up Registration Card
SOP-FO-19 : Handling Front Office Master Key
SOP-FO-20 : Welcoming and Greeting
SOP-FO-21 : Grooming Standards
SOP-FO-22 : Guest Birthday and Anniversary
SOP-FO-23 : Handling Guest Complaints
SOP-FO-24 : Handling Guest Query in Person
SOP-FO-25 : Handling Guest Query over Telephone
SOP-FO-26 : IOwe You (IOU)
SOP-FO-27 : Issuing Duplicate Room Key to Guest
SOP-FO-28 : Letter Writing Format
SOP-FO-29 : Miscellaneous Voucher
SOP-FO-30 : Monitoring and Maintaining Room
SOP-FO-31 : Night Audit Process
SOP-FO-32 : Paging or Locating a Guest
SOP-FO-33 : Paid Out Voucher
SOP-FO-34 : Petty Cash Voucher
SOP-FO-35 : Check In - Pre Registration
SOP-FO-36 : Gift or Discount Coupon
SOP-FO-37 : Posting Charges-Receiving Cash Advance
SOP-FO-38 : Posting Charges-Receiving Cheque Advance
SOP-FO-39 : Posting charges-Receiving Advance via Bank Transfer
SOP-FO-40 : Receiving Courier-Receiving Advance via Bank Transfer
SOP-FO-41 :Posting Charges-Receiving Credit Card Advance
SOP-FO-42 : Check In- Group Registration
SOP-FO-43 : Check In-Registration With Reservation
SOP-FO-44 :Check In-Registration Without Reservation
SOP-FO-45 : Pre Registration- Room Assignment
SOP-FO-46 : Standard Phrases to Address
SOP-FO-47 : Taking down wake up call
SOP-FO-48 : Taking Guest feedback
SOP-FO-49 : UP Selling
SOP-FO-50 : VIP Amenity procedure
SOP-FO-51 : VIP check in process
SOP-FO-52 : Bell Boy Guest Handling Operating Procedure at time of Check-in
SOP-FO-53 :Glossary Used in Front Office Sonic pdf creator 3.0 crack torrent.
Reservation is a complete process of booking that is conducted by to parties i.e. one guest or customer and next one is hotel reservation section.
The procedure of reservation are:
A) Enquiry for reservations:
Hotel Front office is a place of work which is the replicate of a hotel. The operation of the hotel Front office is to instantly get in contact with patrons. The front administrative center can observe more knowledge in regards to the customer through asking them questions and provides reply. When there is a new arrival of the guest at the hotel, the front desk receptionist must follow this procedure. The procedure for normal check-in may be summarized in the following stages: Stage 1: Receiving and Registration. Receive the guest in front of house. Open the door and welcome the guest (The doorman buzzes the bell desk).
First step of reservation is registered as enquiry of reservation where reservation personnel conduct a brief question answer section with guest or customer to gain various knowledge about reservation which he/she wants to make. The point that are to be recorded are note down below:
i) Name of the guest
ii) Date of arrival
iii) Date of departure
Front Desk Office Procedures
iv) Desired room type
v) Desired room rate
vi) Required number of rooms Drivers inland ma3303 drivers.
vii) Desired room plan
viii) Number of pare.
ix) Contact address and number (details)
x) Special recommendation
B) Determining the room availability:
The second most important step in reservation is determining the room availability. In this process we check the demand of guest encoded during the first step. The availability can be checked by referring to forecast chart, conventional chart or density chart. In fully automated system we can begin check in the same availability by computerized system or software.
Front Desk Office Procedures
iv) Desired room type
v) Desired room rate
vi) Required number of rooms Drivers inland ma3303 drivers.
vii) Desired room plan
viii) Number of pare.
ix) Contact address and number (details)
x) Special recommendation
B) Determining the room availability:
The second most important step in reservation is determining the room availability. In this process we check the demand of guest encoded during the first step. The availability can be checked by referring to forecast chart, conventional chart or density chart. In fully automated system we can begin check in the same availability by computerized system or software.
C) Excepting or dying the request:
Quick heal removal tool for mac. Now after check in the room availability in hotel we are able to expect or deny the reservation request. Expecting can be done if the request is fully validated by the availability formats and system, where as vice versa can be conducted for denying.
Exceptional: In few cases reservation personnel an up sale another room of same criteria or higher by conveying or motivate the customer or guest.
D) Documenting the reservation details:
After accepting or denying reservation next process is documentation. Documentation is conducted by reservation staff by completing undone part of reservation form with the necessary details of guest who is about to stay.
E) Confirming the reservation request:
After documenting the details of a guest we need to confirm the room to a guest confirmation are generally done by dispatching a confirmation letter to the guest by having a guaranteed reservation and may be sometime non-guarantee too.
F) Maintaining the reservation record:
After confirming a room to the guest we need to make a reservation record for each and every booking made. The records can be maintained or processed in two ways:
Hotel Front Office Sop Manual
a) Documenting the original reservation: In this process we file and record the original reservation details and if we are working in a computerized system we will be recording a printed form of reservation done. The documentation are done in a basis of date of arrival and afterward in assurance to the surname of guest.
b) Modification of reservation: The next step in processing is changing of the details that are recorded in reservation form. In this case, we need to attach the different ammessdement/ correction form or slip with the original one.
G) Compiling the reservation report:
Now after completion of reservation record we need to prepare the report of reservation dept. on either basis of date, week, month or year.
Hotel Front Office Procedure Manual
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